Help & contact

This page lists every way to reach us. Write in Estonian, Latvian, Lithuanian, English, or Russian.

Support

Questions about your account, a listing, or something that is not working? Email us — we read every message and reply as soon as we can.

Support email: tugi@kuulu.ee

Legal and authorities

For legal notices and anything under the EU Digital Services Act — including requests from authorities and formal complaints — use our legal contact point.

Legal contact: legal@kuulu.ee

Every seller is verified

Everyone who sells on Kuulu signs in with Smart-ID or Mobile-ID, so every seller's identity is confirmed against a national ID. There are no anonymous sellers.

Report a listing

If a listing looks like a scam, sits in the wrong place, or should not be on Kuulu at all, open the listing and use the “Report listing” button. A person on our team reviews every report.

Paid and received nothing? See what to do if you were scammed.